Saturday, December 12, 2009

My New Website

Just thought I should tell you about my new website, Loch Ness Cottages for years I have tinkered with my own self catering cottage website always using it to try out new ideas etc. Time came I just needed it to look a bit more presentable.
You know when there are only 2 barbers in town and one has nice hair and the other has rubbish hair you should choose to go to the one with rubbish hair because you could work out that he had cut the other barbers hair.  Perhaps that's not a good analogy but so often people in a trade don't have time to look after their own home, garden, decorating, or as in this case, website. I asked Steven from Redkite to do it while I was away on holiday, well I am so pleased he did it for me without any fuss and you know what's best about this site? it is simple to always know where you are on it.  Not so sure about the content though! i am working on it, but I guarantee it is all totally honest!! well see what our visitors have said about us if you doubt me Tripadvisor    

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Monday, January 12, 2009

Breakfast in Jim Jams - never say no!

In reply to a recent question as to whether our self catering apartment included breakfast! The answer given was -
" Breakfast is not included but what is included are top quality facilities to create wonderful bespoke breakfast which also includes the privacy to enjoy your creations even in your jim jams if you so desire".
Nice one, she made a booking !

I always cringe when I hear tourism colleagues on the phone to potential customers uttering words like, "sorry we are booked" or "sorry we don't provide", this or that. The cardinal sin is saying, "I don't know". We all need to make strenuous efforts to be more positive by using words like, yes, i can, I will, I do if we want to even get close to treating our customers as well as they do in some other parts of the world.

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