Breakfast in Jim Jams - never say no!

In reply to a recent question as to whether our self catering apartment included breakfast! The answer given was -
" Breakfast is not included but what is included are top quality facilities to create wonderful bespoke breakfast which also includes the privacy to enjoy your creations even in your jim jams if you so desire".
Nice one, she made a booking !

I always cringe when I hear tourism colleagues on the phone to potential customers uttering words like, "sorry we are booked" or "sorry we don't provide", this or that. The cardinal sin is saying, "I don't know". We all need to make strenuous efforts to be more positive by using words like, yes, i can, I will, I do if we want to even get close to treating our customers as well as they do in some other parts of the world.